Guarantee & Property Care Plan

Last updated · August 2026

OREA Properties Ltd · registered in England & Wales, company no. 17367120 · correspondence address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

12-month workmanship guarantee

OREA Properties Ltd guarantees its installation and workmanship for 12 months from practical completion, subject to the written terms and exclusions below. Materials and products are covered by the relevant manufacturer or supplier warranty where available. This guarantee is in addition to, and does not affect, your statutory rights.

The guarantee begins on the practical-completion date recorded on the final invoice or project handover document. Subject to your statutory rights, this commercial workmanship guarantee does not cover:

fair wear and tear, normal ageing or routine maintenance
accidental damage, misuse, neglect or failure to follow care instructions
damage caused by extreme weather, flooding, subsidence, ground movement, pests or vegetation
movement, deterioration or failure of pre-existing structures, surfaces, drainage or substrates that OREA did not construct, unless OREA's own work caused the problem
alteration, repair or interference by the customer or a third party after completion
inherent defects in customer-supplied materials or unsuitable customer choices used against OREA's written advice

If you suspect a workmanship defect, report it promptly to support@oreaproperties.co.uk, including your project reference, a description and photographs where possible. We must be given a reasonable opportunity to inspect the work and, where the issue is covered, to rectify it within a reasonable time.

Materials & product warranties

OREA Properties Ltd does not provide a separate 12-month commercial guarantee for materials it has not manufactured. Manufacturer or supplier warranties apply where available and according to their own terms. We will provide available warranty information and reasonable assistance with a valid claim.

Where OREA supplies materials as part of your contract, your statutory rights concerning those goods remain against OREA Properties Ltd. A manufacturer or supplier warranty is additional protection and does not replace those rights. Where you supply materials yourself, OREA is not responsible for inherent product defects, shortages, delays or unsuitable selections made against our written advice — but OREA remains responsible for the quality of its own installation workmanship.

OREA Property Care and Maintenance Plan

Protect the appearance and performance of your improvements with an optional OREA Property Care and Maintenance Plan — including outdoor/garden care. Plans range from a single annual visit to monthly visits, confirmed in writing after a property assessment. See full plans, pricing and fair-use terms on our Care & Maintenance Plans page. The plan may be offered from month 13 after project completion, unless a different start date is stated in your written plan.

Each written care plan states:

the exact installations or areas covered
the specific inspection and routine maintenance tasks included at each visit
three intended visit periods and how appointments are arranged
the 12-month price, payment terms and plan start and end dates
whether minor consumables are included and any allowance or limit
what happens if weather, access or the customer requires a visit to be rescheduled
the method for reporting an issue between scheduled visits

Unless expressly included in your individual plan, the following are excluded:

replacement materials, replacement parts and supplier charges
major repairs, reconstruction or correction of third-party work
deep cleaning, pressure washing, sealing, staining or specialist treatment
storm, flood, subsidence, pest, accidental or malicious damage
electrical, gas or other regulated specialist work
emergency call-outs or additional visits beyond the three scheduled visits

Additional work identified during a care visit will be explained and quoted separately, and may proceed only after you approve it in writing.

The OREA Property Care and Maintenance Plan is an optional maintenance service. It is not insurance, an extended warranty or a guarantee that repairs or replacement materials will be free. Purchasing or declining the plan does not affect your statutory rights or any valid claim under OREA's 12-month workmanship guarantee.

Questions

For guarantee or care-plan questions, email support@oreaproperties.co.uk. See also our Refund & Cancellation Policy and Terms & Conditions.