Terms & Conditions

Last updated · August 2026

OREA Properties Ltd · registered in England & Wales, company no. 17367120 · correspondence address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ · hello@oreaproperties.co.uk · support@oreaproperties.co.uk · Building value, elevating lifestyle.

This is a content brief for OREA Properties, not a substitute for advice from a UK solicitor or Trading Standards adviser. Nothing here removes your statutory rights, automatically keeps your whole deposit, or gives a blanket 12-month guarantee on all materials.

Introduction

These terms govern any project you book with OREA Properties Ltd ("OREA", "we", "us"). By accepting a quotation or booking a project, you agree to these terms. They sit alongside our Refund & Cancellation Policy and Privacy Policy — nothing here is worded more harshly than those pages.

1. Quotations, Scope and Acceptance

Our quotations describe the agreed scope, specification, price and payment schedule. A quotation is valid only for the period stated on it. Work is booked once the quotation/contract is accepted in writing and the required payment is received. Any change in scope, site conditions or your selections may require a written variation and an adjusted price or timescale.

2. Payment

For most standard projects, OREA requests a 50% deposit to secure the booking and order approved materials. The remaining 50% is payable on practical completion. Larger, phased or bespoke projects may have a different staged payment schedule where this is clearly stated in the accepted quotation.

Our primary payment method for deposits and balances is direct bank transfer — your unique OREA bank details are sent with your approved quotation or invoice, and are never published on this site. For 3D Design & Visualisation services only, we also offer secure card payment via Stripe. For projects scheduled a long time in advance, OREA may agree a smaller holding deposit and collect the project deposit nearer the start date. See our Payments page for full detail.

3. Cancellations and Refunds

Your statutory consumer rights are not affected by this policy. Contracts made online, by telephone or in your home normally carry a 14-day cancellation right, subject to applicable legal exceptions. Full detail, including the model cancellation form, is in our Refund & Cancellation Policy — please read it alongside this page.

To cancel, give clear written notice to both hello@oreaproperties.co.uk and support@oreaproperties.co.uk, including your name, property address, quotation/invoice reference, project description and date. You may give a reason if you wish, but a reason is not compulsory for a statutory cancellation.

If you cancel before work starts and before materials are ordered, your payments are refunded in full. If you cancel after work begins or materials are ordered, we deduct only reasonable, evidenced costs — work already completed, supplier charges, non-returnable or bespoke materials, delivery/collection, and materials used or incorporated — and return any remaining balance. Your whole deposit does not automatically become non-refundable.

Model cancellation form — copy this into an email to both addresses above:
"To OREA Properties Ltd: I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [describe project] — Ordered on/received on: [date] — Name: — Property address: — Quotation/invoice reference: — Signature (if by post): — Date:"

4. Starting Work Early

If you would like us to begin work, or order approved materials, before the end of any applicable 14-day cancellation period, we will ask you to confirm this in writing as part of accepting your quotation:

"I expressly request OREA Properties Ltd to begin the agreed services and, where authorised, order the approved materials before the end of any applicable 14-day cancellation period. I understand that if I cancel after work has started, I may be required to pay for services supplied and genuine costs incurred up to cancellation. I understand that once the requested service has been fully performed, I may lose my statutory right to cancel that service."

5. Materials

Material colours, batches, natural variation and supplier availability can vary. OREA uses reasonable care when sourcing and installing materials. Where OREA supplies goods, you retain your statutory rights — any supplier or manufacturer warranty is additional protection and will be passed on where available.

If you supply your own materials, you are responsible for product choice, suitability and warranty; OREA remains responsible for carrying out its installation service with reasonable care and skill.

6. Changes

Any change to the agreed scope, specification or site conditions after acceptance will be confirmed in writing as a variation, with any change to price or timescale agreed before the variation proceeds.

7. Completion and Access

Practical completion means the agreed work is substantially complete and usable, apart from minor snagging items, which will be listed and addressed within a reasonable time. You must provide safe access, utilities where needed, accurate information, necessary approvals and a safe working environment. Delays caused by weather, suppliers, access, variations, hidden site conditions or third parties may affect timescales.

8. 12-Month Workmanship Guarantee

OREA provides a 12-month workmanship guarantee from practical completion. It covers defects directly caused by OREA's installation or workmanship, where the work has been used normally and maintained appropriately. It does not replace your statutory rights, and it is not a 12-month materials guarantee.

It excludes normal wear and tear, lack of maintenance, accidental damage, misuse, movement or subsidence, extreme weather, third-party work, customer-supplied products, and manufacturer defects unless caused by OREA's installation. These exclusions do not remove your statutory rights for materials supplied by OREA. Full terms are on our Guarantee & Care Plan page.

9. Care & Maintenance Plans

Our optional Care & Maintenance Plans are separate from the workmanship guarantee. They are available after a property assessment and all prices shown are from prices:

Plan	Price	Included visits
Basic Care	from £395/year	1 visit/year
Silver Care	from £700/year	2 visits/year
Gold Care	from £1,300/year	3 visits/year, about every 4 months
Monthly Care	from £280/month	1 visit each month

Visits may include agreed routine grass cutting, hedge cutting, garden tidying, inspection/care of fencing, gates and decking, suitable timber oil/preservative and agreed paving sealer. Normal travel, fuel, equipment and a reasonable allowance for routine agreed products are included in the confirmed plan price.

Fair use: each visit covers up to one normal working day and the maintenance tasks agreed before that visit. Plans apply to standard residential properties after assessment. Very large, overgrown, neglected or multi-day work, major repairs, replacement materials, tree/high-access work, large-scale pressure washing, substantial products and green-waste disposal may need a separate quotation.

Additional charges: we will explain the reason and price before proceeding. No additional work or charge is authorised without your prior written approval. You may approve extra work, prioritise tasks, or leave remaining work for a later visit. Full plan detail is on our Care & Maintenance Plans page.

10. Complaints

If you believe completed work is faulty or does not match your accepted quotation, email support@oreaproperties.co.uk with your project reference, a description of the issue, photos/videos and the date noticed. OREA must be given a reasonable opportunity to inspect and, where appropriate, rectify workmanship issues.

11. Liability

Nothing in these terms limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Subject to that, our liability for a project is limited to the value of the accepted quotation. The uplift calculator, case-study figures and any value or return shown on our site are illustrative only, not a valuation, forecast or guarantee of return.

12. Contact

Questions about these terms? Email hello@oreaproperties.co.uk or support@oreaproperties.co.uk. See also our Refund & Cancellation Policy, Guarantee & Care Plan, Care & Maintenance Plans and Privacy Policy.